Business and society

One great discussion topic and area of study has to do with defining exactly what a business is and what its obligations are to society at large and to the many stakeholders (customers, shareholders, employees, suppliers, and policymakers) participating in the business environment.

For most businesses, the focus has been first and foremost on serving the customer. For others, the focus is on the shareholder.

More recently, we have seen a broadening of the discussion to recognise the importance of multiple stakeholders and the need to promote social, environmental, and financial value. In 1970, Milton Friedman argued that the only social responsibility of business was to maximise profits.

Levitt (1958) captured this perspective succinctly when he wrote, “the business of business is profits.” However, in the real world, there is a lot of failure in the delivery of public goods, schools, infrastructure, and healthcare. As a result, corporations are being required to participate in broader societal advancement not only by regulators but by investors and other stakeholders — employees, customers, communities.

Most business leaders must navigate this line, making sure companies remain profitable enough to fund R&D, innovation, and future-proofing—while making the world a better place.

A practical example has been the outbreak and spread of the Covid-19 pandemic. Globally, it has turned into a race between injections and infections as governments focus on vaccination programmes.

In Zimbabwe, the government has been ramping up vaccination programmes and the business community has been engaged in a bid to mobilise resources to acquire more vaccines to cover the entire country. The important question is whether there is any value for businesses in Zimbabwe to fund or support the vaccination programmes?

While the business of business is indeed business, it appears that there are compelling reasons companies should seize the initiative to drive social and business benefits. In an interconnected world facing unprecedented environmental and social constraints, society will demand it. Increasingly, a basic expectation among customers, governments, and communities will be that the companies they do business with providing a significant net positive return for society at large, not just for investors.

But can firms do well by doing good? There are numerous research papers that try to estimate the effect of corporate social responsibility on financial performance. However, the results are mixed. The more recent work of Nyborg and Zhang (2013) shows that firms with a strong reputation for social responsibility pay 38% less than firms with a weak reputation for CSR. Hong and Kacperczyk (2009) contend that companies involved in the production of alcohol, tobacco, and gaming have higher expected returns than otherwise comparable stocks, suggesting that investors pay a financial price for a higher social return. A meta-study by Margolis et al. (2007) covering 167 papers concludes that corporate social responsibility has a small, positive effect on financial performance.

Overall, while CSR initiatives do not immediately affect a firm’s profitability through higher product revenues or lower costs, there are other reasons why it might increase value. Corporate social responsibility can be a strategic asset that firms use to build a reputation with key stakeholders. Firms invest in CSR to purchase a form of insurance against negative firm events. The idea is that by engaging in CSR, firms create a reputation for behaving in line with other actors and this creates “moral capital” that the firm can draw upon in times of adversity.

For example, companies like Delta Corporation and BAT Zimbabwe are affected by tax policies and regulations related to the marketing and distribution of products, particularly in a Covid-19 environment. There is indeed a strategic logic in maintaining a good relationship with the government. This, however, calls for a shift to long-term strategic thinking amongst business leaders. As Morgan & Co Research, we have consistently insisted investors on our market to gain exposure in companies with solid business models and proven management teams.

Based on our assessments of the leadership, we remain long-term bulls on Delta Corporation, Old Mutual Zimbabwe Limited, and NMBZ Holdings.

Batanai Matsika is the Head of Research at Morgan & Co, and Founder of He can be reached on +263 78 358 4745 or /


Related Articles

0 0 votes
Article Rating
Notify of
Inline Feedbacks
View all comments
Back to top button
Business Times
Would love your thoughts, please comment.x