ZETDC launches digital upgrades to enhance customer experience, service delivery

STAFF WRITER The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) has rolled out a series of digital upgrades, anchored by a new billing architecture, enhanced self-service platforms, and a real-time WhatsApp interface, in a bold push to improve service delivery, enhance customer experience and streamlining engagement. The move by ZETDC, the distribution arm of ZESA…